Reflective account Essay Example | Topics and Well Written Essays - 750 words - 3

ruminative account - Essay ExampleIn keeping with customer satisfaction, the sales and marketing departments at Pendennis genuinely take notes on their customers opinions to help improve not only the gild, but as well the product itself. This is true customer service at its finest. While both companies stool specific convention specifications that can fit any need, Pendennis stands out in as much as they only give for 8-9 projects at a time, in order to focus on tone, not quantity. They also strive to deliver the goods the highest standards of excellence in their team, with extensive training and proper management. A&P is also a company that took me by surprise. Given their higher standards of design and construction, they offer international services that are second to none. They sustain six fully operational dry docks in the UK, and are continuing to expand. They set the standard widely distributed in price, quality, safety and the environment. A&P is unusual in the fact that they offer their customers the option of change of location the globe for them to do a repair, rather than the customer bringing their yacht in to them. This is rare and an special quality for a company to have. Although A&P is a very(prenominal) large company, they are very employee as well as customer oriented, to provide only the best to both. Their health and safety get into for crew and visitors is incredible, and ensure the safest and most environmentally friendly spirt environment for their employees as well. 2. Would you like to work for one of these companies? Yes, I would. Although A&P has just as high standards as Pendennis, I would pick to work for Pendennis to A&P. The reason for this is that at Pendennis, their management levels and ability to build and maintain partnerships with clients is second to none. They have received many awards that can attest to their ability as well as their passion for create yachts. Pendennis also has an apprenticeship plan, which allows for an unskilled or unseasoned worker the opportunity of a lifetime to work for this company, whose apprenticeship program is also renowned. Pendennis has numerous shipyards in Europe and the U. S., providing an employee even more opportunity. They are committed to quality, not quantity, and do allthing they can to ensure the customers satisfaction and needs are met every time. Regardless of which lane someone wanted to pursue in yacht building, the high level of training and support of the staff is paramount to the production of quality products. They have many different courses available, so qualifications for staff are easy met, but not without the same high expectation of intelligence, quality and reliability. From planning and design to every facial expression of the actual fabrication of the yacht, Pendennis has a training program available to ensure the highest quality in every aspect, every time. 3. What do you approximate it would be like to be a customer ? I think that being a customer of either company would be an experience that would not be matched elsewhere. From mutual grocery shopping to going out to a restaurant, customer service has fallen in its quality and availability in recent years. Often, customers are more often looked at as an inconvenience, rather than an asset. Therefore, to go to one of these shipbuilding companies, and have my opinions heard and addressed would be amazing. To have my